Legacy Team,
As we close out of the year, I want to take a moment to sincerely thank each of you for your hard work, dedication, and commitment to our organization. Your efforts throughout the year have made a meaningful and lasting impact.
Together, we accomplished an extraordinary amount. Across our operations, revenue cycle, coding, and global support teams, your collaboration, resilience, and focus on excellence drove strong performance and measurable results for our clients and our organization.
Highlights from the Year
Strengthened financial performance through improved revenue recovery, cash acceleration, and overall collections.
Achieved significant improvements in key revenue cycle metrics, including clean claim rates, payment posting, net collection rate, and reduction of aged accounts receivable.
Enhanced reporting and dashboards to better support executive and board-level decision-making.
Expanded our workforce to over 5,000 team members, while continuing to invest in leadership, management structure, and operational support across regions.
Delivered exceptional quality across coding operations, consistently exceeding external benchmarks for our premier clients.
Scaled coding volumes significantly year over year, while successfully deploying AI-driven automation to improve efficiency, accuracy, and scalability for both current and future clients.
Looking Ahead to 2026
As we move into the new year, our focus remains on continued growth, operational excellence, and delivering exceptional service—while continuing to support and invest in our people. Key priorities include:
Further improving revenue cycle performance and reducing aged receivables.
Driving higher net collection rates and minimizing revenue leakage.
Increasing efficiency, quality, and scalability through automation and technology.
Expanding leadership capacity, facilities, and training programs to support our growing organization.
Continuing to align our performance with industry benchmarks and best practices.
None of this would be possible without your dedication, teamwork, and commitment to excellence. I am confident that, together, we will continue to build on this momentum and achieve even more in the year ahead.
Thank you again for all that you do. I wish you and your families a happy, healthy, and successful New Year.
Warm regards,
Dinesh Butani, Founder & CEO